Troubleshooting Browser Issues

Erick Simpson -

If you are having trouble with the Training or Resource Center in your browser, please conduct the following troubleshooting steps

  1. Make certain you are using a supported browser as listed here: http://support.spc-intl.com/entries/39905460-Training-and-Resource-Center-Browser-Requirements

  2. Clear your browser cache and cookies:

    1. Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11-win-7

    2. Google Chrome: https://support.google.com/chrome/answer/95582

    3. Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-browsing-history-cookies-and-stored-data-fir?esab=a&s=clear+cache+and+cookies&r=2&as=s

    4. Apple Safari: http://support.apple.com/kb/ph11914
  3. Try with a different laptop, PC or tablet to determine if the issue resides with your primary device

  4. If you are at the office, try from home or a different location to determine if the issue resides with a security or firewall issue at the office

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